Topx2 Privacy Policy

Topx2 is one of Bangladesh's most trusted online gaming platforms. We believe your personal privacy is a fundamental right and protecting it is our responsibility. This Privacy Policy clearly outlines what data topx2 collects, why it is collected, how it is stored, and the circumstances under which it may be shared with third parties.

This policy applies equally to the topx2 website, mobile application, and all associated services. By registering on or using the topx2 platform, you confirm that you have read and agree to the terms of this Privacy Policy. No person under the age of 18 is permitted to use the topx2 platform.

Topx2 complies with international data protection standards and conducts regular reviews of our security measures. We are committed to full transparency regarding your data — because your trust is our most valuable asset.

Topx2 only collects information that is necessary to deliver our services, ensure security, and meet legal obligations. We never collect data beyond what is required.

In addition to the above, topx2 may also collect information you voluntarily provide — such as support chat messages or survey responses. This information is used only for the specific purpose it was collected and will not be used for any other purpose without your consent.

Topx2 uses collected data in accordance with strict policies. We never sell your data or share it with third parties for marketing purposes. Your data on topx2 is used for the following purposes:

• Creating, verifying, and securing your account.
• Processing deposits, withdrawals, and bonus transactions.
• Completing the KYC (Know Your Customer) process and preventing money laundering.
• Personalizing your gaming experience and showing relevant offers.
• Resolving technical issues and improving the platform.
• Monitoring usage patterns to ensure responsible gaming.
• Meeting regulatory authority requirements and legal obligations.
• Providing customer support and resolving complaints.

Topx2 never sells your personal data. However, certain information may be shared in the following limited circumstances:

• Payment Processor: Necessary data is shared with approved payment partners, including Mobile Banking, Nagad, and Rocket, to process transactions.
• KYC Service Provider: Data is shared with approved third-party KYC providers for identity verification purposes.
• Regulatory Authority: Data may be shared with licensing authorities to fulfill legal obligations.
• Game Software Provider: Only the minimum data necessary for game operation is shared.
• Law Enforcement: Data may be disclosed pursuant to a court order or valid legal process.

All third-party partners are contractually bound to comply with topx2's strict data protection standards and may not use your information for any other purpose.

Topx2's website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the functionality of the platform.

• Essential Cookies: Required for maintaining login sessions, security verification, and core platform functionality.
• Performance Cookies: Collects page load times and error data to optimize the platform.
• Functionality Cookies: Remembers your preferred language, theme, and settings.
• Analytics Cookies: Analyzes user behavior to help improve our services.

Topx2 uses industry-leading security technology to protect your personal data. Our security framework operates across multiple layers to prevent any unauthorized access or data breach.

• All data transfers are secured using 256-bit SSL/TLS encryption.
• Payment information is processed and stored in accordance with PCI DSS standards.
• Data stored on our servers is protected with strong encryption.
• Two-factor authentication (2FA) is available for all accounts.
• Suspicious logins or activity are automatically detected and alerts are sent.
• The security team monitors systems 24/7.
• Regular penetration testing is conducted by independent third parties.

No technology is 100% secure. We strongly recommend keeping your password strong, never sharing it with anyone, and always logging out after your session. If you notice anything suspicious, contact topx2 support immediately.

Topx2 believes every user should have full control over their own data. We therefore provide you with the following rights:

• Right to Access: You can request a copy of your stored data at any time.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under specific conditions.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Portability: You can export your data in a readily readable format.
• Right to Object: You can object to certain types of data processing.

To exercise any of these rights, please contact the topx2 support team. We typically respond to requests within 30 business days. In some cases, certain data may not be deletable due to legal obligations — we will inform you in detail if this applies.

Topx2 does not retain any data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as the account remains active.
• Financial transaction records: generally retained for 5 to 7 years in accordance with anti-money laundering regulations.
• KYC documents: must be retained for up to 5 years after account closure.
• Gaming history: retained for up to 3 years.
• Support communications: retained for up to 2 years.

Once the retention period expires, topx2 automatically or periodically purges outdated data securely, or processes it in a way that makes identification no longer possible.

Topx2 takes the protection of minors extremely seriously. No one under the age of 18 is permitted to use the topx2 platform, and we never knowingly collect personal information from minors.

• The registration process includes a mandatory age verification step.
• Proof of age is collected during KYC verification.
• Additional verification is carried out in suspicious cases.
• If a minor's account is identified, it is immediately closed and all associated data is deleted.

Topx2 may update this Privacy Policy from time to time. Any changes will be announced on the website and communicated to your registered email. For significant changes, we may request your consent again where required.

Continued use of the platform after any updates will be considered acceptance of the revised policy. We encourage you to review this page regularly. The "Last Updated" date at the top of the page will always reflect the most recent revision.